Posted By Preeti Raj on February 16, 2022When a problem arises, the preliminary steps lead up to a decision about which a possible solution will be implemented. Problem solving may involve a relatively insignificant item, or it may concern a serious issue with the possibility of a major impact
on the entire organization. The larger and more important the problem, the more time and detail go into each step of the problem-solving process. For minor problems, several of the steps may be accomplished mentally in only a few seconds. But the process
always includes these steps:
Identify the problem.
Take time to discover the nature of the real problem when something is obviously wrong. Define the problem clearly in terms of one or more organizational or personal goals.
List criteria for selecting a solution.
Establish guidelines for evaluating possible solutions and making a decision by referring to specific organizational goals and priorities. The criteria might include impact on product quality, cost limits, personnel changes, the leader’s time allotment,
and a target date for choosing a solution to be implemented.
Collect information.
Considering time and expense, identify the particular type of information that must be assembled and set a deadline for collecting it. Asking open-ended questions and listening carefully are generally good information-gathering techniques. Ask others
how they would solve the problem and why they would take that approach.
Develop possible solutions.
Examine all of the data collected and record all possible solutions suggested by the data. List as many possible solutions as you or the group can generate by brainstorming. The brainstorming process is most effective when it is completely uninhibited
and free from any critical analysis.
Analyze possible solutions.
Allow time for ideas to “incubate.” Work on other problems and come back to the original one with a new perspective. When you accept traditional assumptions about what can be done, you limit the ability to find creative solutions. Alter assumptions
about what can be accomplished, and you open your mind to new possibilities for solving specific problems.
Make the decision.
When as much information as feasible has been gathered and considered, assume the responsibility for making a decision, or for leading team members to choose the best possible solution.
Implement the solution and follow up.
Since the process is problem solving rather than decision making alone, a plan for implementation must be developed to carry the job through to completion. Assign responsibility for each action step. Set up a schedule and follow it to make sure the
problem is being solved. Make appropriate adjustments along the way to ensure successful problem solving.
Frank Kreze is the President of LMI Canada which is the Mississauga, Ontario operations head office for the parent company, Leadership Management International. Since joining in 1999 he has operated one of the top performing business units for Leadership and Management development in Canada. His accomplishments include many International awards such as Leadership Counsel and Motivator of the Year.
His clients have equally been recognized with some prestigious National and International LMI Awards in corporate achievement. These awards recognize outstanding business sales growth, profit gain, cost reduction and quality improvements. Further these awards also recognize goal achievements in the leaders personal lives.
Prior to LMI, Frank graduated in Aerospace and Industrial Engineering and was involved in numerous senior executive positions. Frank has over 30 years of practical experience in aerospace, operations, manufacturing, auditing international project management, including product integration of complex systems.
Today, Frank and the network of LMI Canada certified partners continue to serve people and business needs by developing people and organizations to their full potential.
To contact Frank Kreze please call 905-890-0504 or email 
Preeti Raj is driven by a deep desire to provide organizations and executive teams assistance in professional and organizational development along with strategic planning.
Preeti, a graduate B.A. from York University and a Certified General Accountant professional, thrives on working with executives and business leaders of successful companies. She enjoys helping companies executives identify their performance objectives and assist them in developing a dynamic plan for attainment using the LMI suite of Executive and Management tools.
Preeti began her career as a public accountant and has gained numerous business skills working with a diverse business sector. These skills successfully enhance her current role as a business and personal development coach with LMI Canada.
Preeti is a self-confident and an enthusiastic businesswoman who is dedicated to facilitating people to their full potential and specializes in results driven measurable bottom-line improvement utilizing the untapped potential of people within companies.
Her passion and interests include her family, sailing, reading and cooking.
To contact Preeti Raj please contact 416-888-4846 or email 
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